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I can't see the collaboration I was invited to confirm

If you received a notification about a collaboration request but can't find it in your dashboard, here are the most common solutions:

Check Your Collaboration Dashboard​

  1. Go to Your Dashboard: Navigate to the main collaboration section
  2. Look for Pending Requests: Check the "Pending Requests" section specifically
  3. Refresh the Page: Sometimes a simple page refresh loads new requests
  4. Check Notifications: Look for any unread notification bells or alerts

Common Visibility Issues​

Handle Mismatch​

  • Issue: The collaboration was created with a slightly different version of your handle
  • Solution: Check if you have variations of your username (@username vs @username_official)
  • Fix: Contact the person who sent it to verify the exact handle they used

Platform Confusion​

  • Issue: Collaboration was sent to your Twitter handle but you joined with your Bluesky handle
  • Solution: Check both platform accounts in your profile settings
  • Fix: Make sure all your social media handles are properly linked in your profile

Notification Delay​

  • Issue: System notifications can sometimes have a brief delay
  • Solution: Wait 5-10 minutes and refresh your dashboard
  • Fix: Check your email for backup notifications

Advanced Troubleshooting​

Browser Issues​

  1. Clear Cache: Clear your browser cache and cookies
  2. Try Incognito: Open the site in a private/incognito window
  3. Different Browser: Test with Chrome, Firefox, or Safari
  4. Disable Extensions: Turn off ad blockers or other extensions temporarily

Account Verification​

  1. Profile Complete: Ensure your profile is fully set up
  2. Email Verified: Check that your email address is confirmed
  3. Handle Accuracy: Verify your social media handles are spelled correctly

Mobile vs Desktop​

  • Try Both Platforms: Check on both mobile and desktop
  • App vs Browser: If using mobile, try the browser version
  • Mobile Responsive: Some features may display differently on mobile

Still Can't Find It?​

Contact the Sender​

  1. Ask them to resend the collaboration request
  2. Verify they used the correct handle
  3. Check if the collaboration URL is working
  4. Ask for a screenshot of what they sent

Check Your Profile Settings​

  1. Privacy Settings: Ensure you can receive collaboration requests
  2. Notification Settings: Check if collaboration notifications are enabled
  3. Account Status: Make sure your account is in good standing

Contact Support​

If none of these solutions work:

  • Email Support: Use our contact form with your username and details
  • Include Information:
    • Your exact handle/username
    • Who sent the collaboration
    • Approximate time it was sent
    • Screenshots of your dashboard
  • Response Time: We typically respond within 24-48 hours

Prevention Tips​

✅ Keep Profile Updated: Regularly verify your social media handles ✅ Enable Notifications: Turn on email and browser notifications ✅ Check Regularly: Visit your collaboration dashboard frequently ✅ Clear Communication: When working with others, confirm your exact handles

Remember: Most visibility issues are simple handle mismatches that can be easily resolved by double-checking your profile information!